Responsible Gaming
at r9999
r9999 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe that gaming should always be fun — and we provide the tools, resources, and support to keep it that way.
Our Approach
Tools That Keep You in Control
r9999 has built a suite of responsible gaming features directly into the platform. These tools are free, easy to use, and available to every registered player at any time.
Age Verification
Every r9999 account undergoes mandatory age verification. Players must be 18 years or older to register and play. Our KYC process confirms identity and date of birth before withdrawals are processed.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your r9999 account to manage how much you spend. Limits take effect immediately and can only be lowered instantly — increases require a 24-hour cooling-off period.
Session Time Limits
Define how long you want to play per session. When your set time is reached, r9999 will alert you and, if you choose, automatically end your session so you can step away and take a break.
Time-Out / Cool-Off
Need a short break? Use r9999's time-out feature to temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you will not be able to log in or place bets.
Self-Exclusion
If you feel that gambling is causing harm, you can request a self-exclusion from r9999 for a minimum period of six months. During self-exclusion, your account is permanently closed and marketing communications are halted.
Support Team Access
r9999's support team is available around the clock to assist with responsible gaming queries. Whether you want to set a limit, request exclusion, or simply talk to someone, we are here for you at [email protected].
Section 1
Our Commitment to Responsible Gaming
At r9999, responsible gaming is not a checkbox — it is a core part of how we operate. We believe every player in Bangladesh deserves access to a gaming environment that is entertaining, transparent, and safe. Our responsible gaming programme has been designed from the ground up to empower players to make informed decisions about their gambling behaviour and to provide meaningful intervention when gambling stops being fun.
r9999 recognises that while the vast majority of players enjoy casino games, slots, and sports betting as a leisure activity, a minority of individuals may develop patterns of play that become harmful. Our responsibility is to identify those patterns early, provide tools that support self-management, and facilitate access to professional help when it is needed.
We are committed to the following principles across every aspect of the r9999 platform:
- Transparency: We provide clear, accurate information about the odds, house edge, and rules of every game available on r9999. We do not use misleading promotions or manipulative marketing tactics.
- Player empowerment: We give every r9999 player access to tools that help them stay in control — including deposit limits, time-out features, and self-exclusion — without bureaucratic barriers or delays.
- Proactive monitoring: r9999's system monitors account activity for behavioural indicators of problem gambling, such as sharply escalating deposit amounts, long uninterrupted sessions, or rapid loss-chasing behaviour, and may proactively reach out to players exhibiting these patterns.
- Non-exploitation of vulnerable players: r9999 will never offer a bonus, promotion, or incentive to a player who is in an active time-out, self-exclusion, or who has previously identified themselves as a problem gambler.
- Age protection: We operate strict 18+ policies and employ robust age verification mechanisms to ensure minors cannot access the r9999 platform.
Our Promise: r9999 will always prioritise player wellbeing over short-term revenue. If a player needs help, we will provide it — clearly, quickly, and without judgment.
Section 2
Age Restriction & Verification
r9999 is strictly an 18+ platform. Gambling is an adult activity, and we enforce this requirement without exception. Every player who registers an r9999 account must confirm at the point of registration that they are 18 years of age or older. This declaration alone is not sufficient — r9999 also conducts formal identity verification to confirm age independently.
Our age verification process includes the submission of a valid government-issued identification document, such as a Bangladesh National ID Card, passport, or birth certificate. This document is reviewed and verified before a player's account is fully activated and before any withdrawal request is processed. In cases where r9999 has reasonable grounds to suspect that a player may be under 18, the account will be suspended pending verification, and all deposits will be ring-fenced until the matter is resolved.
If it is established that a player is under 18 years of age, r9999 will:
- Immediately close the account and freeze all associated funds.
- Return any net deposits made by the minor, after deducting any winnings derived from those deposits, in accordance with our Terms & Conditions.
- Retain records of the incident as required by applicable law.
For Parents and Guardians: If you believe a person under 18 in your care has created an r9999 account, please contact us immediately at [email protected]. We will investigate and act without delay. We also recommend using parental control software at the device or network level to prevent minors from accessing online gambling platforms.
r9999 recommends the following approaches for households where minors may be present: keep your r9999 account credentials private and never saved in a shared browser; log out of r9999 after every session on a shared device; use device-level parental controls or content filtering tools; and have open conversations with young people about the risks associated with gambling.
Section 3
Deposit Limits
Deposit limits are one of the most effective tools for managing your gambling expenditure. r9999 allows every registered player to set a maximum deposit cap on their account across three timeframes: daily, weekly, and monthly. Once a limit is set, r9999's system will automatically decline any deposit that would cause your total deposits to exceed the specified cap within that period.
Deposit limits on r9999 work as follows:
- Daily limit: The maximum total amount you can deposit via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other supported payment method within a single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly limit: The maximum total deposit amount across a rolling seven-day period from the date the limit was set.
- Monthly limit: The maximum total deposit amount across a rolling 30-day period from the date the limit was set.
Reducing your limit takes effect immediately. If you set a daily deposit limit of ৳5,000 and later decide to reduce it to ৳2,000, the new lower limit applies from the moment you save the change.
Increasing your limit is subject to a mandatory 24-hour cooling-off period before the change takes effect. This deliberate delay is designed to prevent impulsive increases made during a session and ensures that increases reflect a considered, intentional decision.
How to set deposit limits: Log in to your r9999 account, navigate to Account Settings, and select the Responsible Gaming section. Enter your preferred daily, weekly, or monthly limit amount in BDT (Bangladeshi Taka) and confirm. The limit will apply to your account immediately (for reductions) or after the 24-hour review period (for increases). If you need assistance, contact [email protected].
r9999 encourages all players to set deposit limits that reflect their actual entertainment budget — not aspirational spending goals. A good rule of thumb is to treat gambling expenditure the same as any other leisure expense: set a realistic monthly amount you are comfortable losing entirely, and stick to it.
Section 4
Session & Time Controls
Time can pass quickly when you are engaged in casino games or live sports betting. r9999 provides session time controls to help you stay aware of how long you have been playing and to enforce breaks when you need them.
Session time limit: You can set a maximum session duration — for example, 60 minutes or 90 minutes — after which r9999 will display a prominent on-screen notification informing you that your session time has elapsed. You can choose to configure the system to automatically log you out when this limit is reached, or simply to display the reminder and allow you to decide.
Reality checks: r9999 can display periodic reality check pop-ups during an active session at intervals you specify (for example, every 30 minutes). Each reality check shows you how long you have been playing in the current session, your net win or loss for the session, and provides a clear option to end the session or continue.
Cool-off / Time-out: If you feel you need a break from gambling, you can activate a time-out period on your r9999 account. Available time-out durations are:
- 24 hours
- 48 hours
- 7 days
- 30 days
During an active time-out, you will be unable to log in to your r9999 account, place bets, or make deposits. Any pending withdrawals will continue to be processed normally during a time-out period. Time-outs cannot be cancelled before the selected period expires — this is intentional and designed to provide genuine respite from gambling activity.
Tip: Even if you do not feel you have a problem, using session time limits and reality checks is a healthy habit. Research consistently shows that regular breaks improve decision-making quality and reduce the likelihood of fatigue-driven losses.
Section 5
Self-Exclusion from r9999
Self-exclusion is a formal agreement between you and r9999 to close your account for an extended period and to prevent you from gambling on the platform. It is a serious step, and one that r9999 will implement fully and without delay when requested.
Self-exclusion is available for the following minimum periods:
- 6 months — minimum self-exclusion period.
- 12 months
- 24 months
- 5 years
- Permanent exclusion — indefinite, with no review period.
When you request self-exclusion from r9999, the following actions will be taken immediately:
- Your r9999 account will be closed and access blocked across all devices.
- All marketing and promotional communications from r9999 will cease permanently for the duration of the exclusion.
- Any available balance at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, etc.) after standard verification.
- Your account will be flagged to prevent re-registration using the same identity or payment credentials during the exclusion period.
How to request self-exclusion: Contact r9999 directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered username, the email address on your account, and your preferred exclusion duration. Our team will process your request within 24 hours and send written confirmation. You may also request self-exclusion via live chat on the r9999 platform.
Re-opening after exclusion: At the end of a self-exclusion period (except for permanent exclusions), you may request to reactivate your r9999 account. r9999 requires a minimum 24-hour reflection period after such a request before reactivation is processed. We also strongly encourage players who have self-excluded to seek professional support before returning to gambling. r9999 reserves the right to conduct an additional welfare check before reinstating any account that was subject to self-exclusion.
Please note: self-exclusion from r9999 does not automatically exclude you from other online gambling platforms. If you are seeking to exclude yourself from all online gambling, we recommend contacting each platform individually or seeking guidance from a responsible gambling support organisation.
Section 6
Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves, their finances, or their relationships. It can affect anyone, regardless of age, income level, or background. The first step toward getting help is recognising the warning signs.
r9999 encourages every player to periodically reflect on their gambling behaviour. The following signs may indicate that gambling has stopped being a leisure activity and has become a problem:
Take a moment for yourself: If you recognise three or more of the above warning signs in your own gambling behaviour, we strongly encourage you to take a break and reach out for support. r9999 is here to help — contact us at [email protected] or use the self-exclusion tool immediately. You are not alone, and help is available.
It is important to remember that gambling outcomes are determined by random number generators and mathematical probability. No betting system, strategy, or "hot streak" can change the fundamental odds of any game. The house edge is a mathematical certainty over the long run. Gambling should never be viewed as a source of income or a reliable way to solve financial problems.
Section 7
Support & External Resources
If you are concerned about your own gambling or the gambling behaviour of someone you care about, professional support is available. r9999 encourages players who feel they may have a problem to reach out — both to us directly and to qualified external organisations.
r9999 Support Team
Our responsible gaming support staff are available 24 hours a day, 7 days a week. Contact us to set limits, request exclusion, or discuss any concern about your gambling.
[email protected]Counselling Services
Qualified counsellors and mental health professionals in Bangladesh can provide confidential support for gambling-related difficulties. Seek referrals through local health centres in Dhaka, Chittagong, Sylhet, or Khulna.
Family Support
Problem gambling affects not just the individual but also families and loved ones. If someone close to you is struggling, reach out to r9999 to learn how we can assist in facilitating their exclusion or account review.
Important: r9999 does not provide clinical gambling addiction treatment. We strongly encourage players who believe they have a gambling problem to seek professional medical or psychological support. Our team can assist with account-level interventions, but clinical care requires qualified professionals.
Section 8
Player Protection Tools Summary
The following is a complete summary of the responsible gaming tools available to every r9999 player. All tools are free to use, available immediately via account settings or by contacting support, and are governed by the policies described on this page.
Deposit Limit
Cap daily, weekly, or monthly deposits in BDT. Reductions are instant; increases require a 24-hour waiting period.
Session Time Limit
Set a maximum session duration. r9999 will alert you or automatically log you out when the time is reached.
Reality Check
Receive periodic pop-up reminders showing your session time and net result, with the option to stop playing.
Time-Out
Temporarily suspend your account for 24 hours up to 30 days. Irreversible until the period expires.
Self-Exclusion
Formally close your r9999 account for 6 months to permanent. Marketing stops and re-registration is blocked.
Account History
Review your complete deposit, withdrawal, and betting history at any time via your r9999 account dashboard.
Marketing Opt-Out
Unsubscribe from all r9999 promotional emails, SMS, and bonus notifications at any time without closing your account.
Support Access
Reach our responsible gaming team 24/7 via email at [email protected] for any account welfare concern or query.
Golden Rules of Responsible Gaming at r9999
- Only gamble with money you can afford to lose — never use rent, bill payments, or savings earmarked for essential expenses.
- Set a budget before you start and stop when you reach it, regardless of whether you are winning or losing.
- Never chase losses. Every game result is independent; past losses do not influence future outcomes.
- Take regular breaks. Step away from the screen, especially during long sessions on r9999's live casino or cricket betting markets.
- Do not gamble when you are upset, stressed, under the influence of alcohol, or using medications that affect your judgement.
- Keep gambling as one small part of a balanced life — not the primary source of excitement, income, or emotional relief.
- Be honest with yourself. If any of the warning signs on this page apply to you, reach out to r9999 support or a professional counsellor today.
Play Smart. Play Safe. Play r9999.
Responsible gaming starts with informed choices. Explore our games knowing that r9999 has the tools and support in place to keep your experience safe and enjoyable.